Our commitment and
guarantee to you:
"Florists exist to make important emotional statements on behalf of
those they serve."
That said: We
remain committed to providing you the finest floral gifts available, and
consider that we work with the finest Network of florists in the world,
with our #1 Quality Partnership with FTD® and Teleflora®, who has ranked us in the Top 100 of
their over 33,000 members.
Our dedicated staff of professional floral consultants are Florists first,
sales people second. Commitment to beauty and quality is a way of
life to us. We are in this business to stay, and our years of
experience in our industry has taught us that, if you want quality
flowers, you must go to flower experts. Our state-of-the-art order
tracking computer system allows us to mark Professional top notch florists
we know and trust, who consistently provide us - and you- with the highest
levels of quality floral arrangements. And our many returning
customers speak highly of our service and attention to detail. And this is why we say...
"We consider our product more important than the US Mail!"
inbloom.com
compared
to the others
If
you have ordered from the big "800# Order Takers", you are in for a
pleasant surprise when you order from inbloom.com. Most of
them are simply call centers staffed with phone room "flunkies"
with no experience of the floral industry or flowers. These
companies learned that Order Taking was lucrative and rushed to join the
ranks. These are simply offices where your order gets pooled and
transmitted with hundreds of others and can't receive the personal
attention your emotional statement deserves.
We
are a National Company, connected with 33,000 of the finest florists,
through our partnership with Teleflora® and FTD®, but
beneath it all we are a true brick and mortar florist. We are large
enough to supply highest quality but small enough for individualized,
personal attention. We continue to experience growth in this part of our business
every year, which must say we are doing it right! You can read some of
our customer's comments here.
Why would you use
us instead of choosing a florist local to your recipient? Being local to
an area doesn't guarantee that your arrangement will be of value or fresh for
that matter. If that shop doesn't have a big following, chances are they don't
have much in inventory, and don't diligently rotate for freshness. We deal with
Professional Florists that we have built relationships with over many years.
When you call a shop to send flowers, they know you're in another state and most
likely wont see the flowers. Does being local guarantee that they are nice? Of
course not. We have, through around 15 years and tens of thousands of long
distance flower delivery orders, developed what we call our Golden Preferred
Florist List - florists we have used repeatedly that we know have the highest of
quality standards and professional timely delivery service. When you deal
with us, being a real florist ourselves, we first guide you to the perfect
arrangement within your budget. We know which flowers goes with which, how much
it should be and what's in season. And most of all - what particular
florist in your recipients city will give your emotional floral message the professional attention it deserves. This is something you
can't get choosing a florist from an internet yellow pages or "online floral
directory".
We
are constantly improving our systems and service. We have added the
convenience of 24 hours a day, 7 days a week service. We are not
interested in becoming the largest, but simply providing the best customer
service possible, and growing our reputation, one happy customer at a time.
All
of our employees are trained in flowers and floral arrangements in our
flower shop, and all orders are handled through there, in a cheerful environment
surrounded with the sights and smells of FLOWERS! We handle your
internet and telephone orders for nationwide delivery with the same care we handle our local
deliveries. We try very hard to find you the specific products
you request. If substitution is necessary, it MUST be of equal
value.
Our
substitution policy is:
1. Timely delivery - floral gifts are important emotional statements
using Flowers as the medium. Timely delivery is of the utmost
importance. If a Florist is out of a particular decorative element
such as a basket or vase, a similar one of equal or greater value will be
used.
2. The "look and feel" of the arrangement will be as close
as possible. Our Florists will pay close attention to design elements
such as size, style, color balance, and when substitution is necessary,
similarly shaped flowers will be used.
3. Freshness is very important. This is why substitution is
allowed, because of regional differences in availability,
florists are allowed to use what they have the best and freshest varieties
of.
4. Creativity - our network and experience has allowed us to mark
exemplary florists who we can trust to interpret your emotional statement
with all of the above elements. We have handled many thousands of
long distance flower deliveries, and have many happy returning customers.
5. We are Florists first, marketers second. We KNOW Flowers
and we KNOW Florists. We use our experience and connections in the industry to find
the very best for you.
If
for any reason you feel we haven't represented your interests properly,
and the flowers you ordered were not to the highest standards, we offer an
unconditional replacement or money back guarantee. If you would like
replacement, we will contact the filling florist and request the flowers
be replaced. If you wish a refund, we ask that you arrange with the
filling florist to have the flowers picked up or returned to them and we
will process a full refund for you.
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